Shipping & Returns
Currently, all our products are being shipped from Nairobi Kenya where all our artisans are located. Since most of our items are handmade to order, orders arrive to the destination in about 1-3 weeks. Upon shipment from our fulfillment center in Nairobi, the customer will receive regular updated about the status of their order until they receive it. If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.
Order total of $0.00 to $30.00 — $5 flat rate shipping cost
Order total of $0.00 to $70 — $10 flat rate shipping cost
Order total of 70+ — free shipping
Easy Returns & Exchanges
At Ezesha, we want you to be completely satisfied with our products. All items purchased may be returned to Ezesha for any particular reason within 15 days of receiving the item. Send us an email before returning any items so that we can be on the lookout for your package. Customers are responsible for return shipping charges. Include a copy of your order confirmation email and send it to:
1617 Ridge Avenue
Evanston IL, 60201
Any item received after 15 days of receipt of item is not eligible for a refund.
We do offer exchanges for the same item.
A refund will be processed once we have received your returned amounts. Any items that are damaged when we receive them are not eligible for a refund
Please contact us at email@example.com for further information or with any product concerns. We aim to respond to every email within 24 hours.
Please contact us at firstname.lastname@example.org