Shipping & Returns
Currently, all our products are being shipped from Nairobi Kenya where all our artisans are located. Since most of our items are handmade to order, orders arrive to the destination in about 1-3 weeks. Upon shipment from our fulfillment center in Nairobi, the customer will receive regular updates about the status of their order until they receive it. If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.
Easy Returns & Exchanges
At Ezesha, we want you to be completely satisfied with our products. All items purchased may be returned for any particular reason within 15 days of receipt. Send us an email before returning any items so that we can be on the lookout for your package for faster processing. Customers are responsible for return shipping charges. Include a copy of your order confirmation email and send it to:
2313 Avalon Drive
Buffalo Grove IL, 60089
Any item received after 15 days of receipt is not eligible for a refund.
We offer exchanged for the same item.
A refund will be processed once we have received your returned items. Any items that is damaged when we receive it is not eligible for a refund so its important that you package your return items properly.
Please contact us at firstname.lastname@example.org for further information or any product concerns. We aim to respond to every email within 24 hours.